Department of Agricultural Leadership, Education and Communications

Organizational Development

CEU Event

CEU Event

Elements of the program that really drove overall satisfaction with this event were . . .

• Accuracy of the information
• Instructor’s knowledge level
• Instructor’s response to questions

Elements of the program that represent areas of opportunity (where improvement would increase overall satisfaction) were:

• information being what the participants expect
• quality of course materials
• information being easy to understand (marginal – almost a non-factor)
• timeliness of information (marginal – almost a non-factor)

Elements of the program that were non-factors (relatively low performers – not related to overall satisfaction)

• completeness of information
• physical setting
• relevance of the examples

Elements of the program that were expected factors (relatively high performers – not related to overall satisfaction)

• instructor’s organization / preparedness
• instructor’s speaking abilities

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