Department of Agricultural Leadership, Education and Communications

Organizational Development



FAQs

Forms

Quadrant Analysis

Interpretation Guides

Results

Management Tracking Tools

Customer Satisfaction Forms

All forms are downloadable PDF files and do not require special paper! Have program participants complete the form – then mail the forms to Extension Education for processing and analysis. A summary of the results will be sent back to you.


INSTRUCTIONS FOR ALL FORMS

* Forms can be generated in two ways:

1. Print all copies on your printer.

2. Print one master copy – then make additional copies using your copier.

* It’s best to use white paper. Light color paper has worked in the past but is not guaranteed.

* Copies can be made front and back (one sheet) or front only (two sheets). One sheet is preferable.

* Complete and submit a cover sheet for each event.

* Please fill in any partially marked bubbles before sending in forms (see marking instructions at top of form).

MAIL YOUR FORMS AND COMPLETED COVER SHEET TO:

Paul Pope
Extension Organizational Development
148 Scoates Hall
TAMU MS 2116
College Station, TX 77843-2116

Cover Sheet (always complete and attach one of these when using any of the forms)

Cover sheet

OUTPUT EVALUATION FORMS (Evaluation Roadmap - Path 1)

Standard Customer Satisfaction Forms

English language version (adult audiences)
Spanish language version (adult audiences)
Youth version (audience ages 13 - 18)

OUTPUT/OUTCOME EVALUATION FORMS (Evaluation Roadmap - Path 2)

Customer Satisfaction with Client Change
IMPORTANT (Instructions for customizing your form):

If you only have Acrobat Reader: Enter items directly onto the form (within your web browser). Complete the entire form in one session; then print. Any changes you make to the form will not be saved.

If you have Acrobat Standard or Acrobat Professional: You have two options. You can follow the same procedure for Acrobat Reader or you have the ability to save the file to your own computer and modify it later; then print.

DO NOT ALTER FORMS. Other than entering items, any alterations will cause the forms to lose its scanning capabilities. When making copies, make sure the four square cornerstones on the front and back are clearly visible.


Retrospective Post (Level of Understanding) and Intentions to Adopt
Single letter sized sheet (front only); up to 10 customized items for level of understanding; up to 7 customized items for intentions to adopt

Customer Satisfaction with Retrospective Post (Level of Understanding)
Single legal sized sheet (front and back); up to 20 customized items for level of understanding.

Customer Satisfaction with Retrospective Post with Blank Space (Level of Understanding)
Single legal sized sheet (front and back); up to 8 customized items for frequency of behavior plus space for additional questions of your own.

Customer Satisfaction with Retrospective Post (Frequency of Behavior)
Single legal sized sheet (front and back); up to 20 customized items for frequency of behavior.

Customer Satisfaction with Retrospective Post with Blank Space (Frequency of Behavior)
Single legal sized sheet (front and back); up to 8 customized items for frequency of behavior plus space for additional questions of your own.

Customer Satisfaction with Intentions to Adopt
Single legal sized sheet (front and back); up to 15 customized items for intentions to adopt.

Customer Satisfaction with Retrospective Post (Level of Understanding) and Intensions to Adopt (short version)
Single legal sized sheet (front and back); up to 10 customized items for level of understanding; up to 7 customized items for intentions to adopt

Customer Satisfaction with Retrospective Post (Level of Understanding) and Intentions to Adopt (long version)
2 letter sized sheets (front and back); up to 26 customized items for level of understanding; up to 20 customized items for intentions to adopt. DO NOT staple on the black, square, cornerstones.

 

 


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