Department of Agricultural Leadership, Education and Communications

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Hay Education Program


Elements of the program that drove overall satisfaction with this event were . . .

  • instructor’s organization
  • instructor’s knowledge level
  • instructor’s response to questions
  • instructor’s speaking abilities
  • physical setting

Elements of the program that represent areas of opportunity (where improvement would increase overall satisfaction) were:

  • timeliness of information
  • quality of course materials
  • information being what the participants expect (marginal – almost a non-factor)
  • completeness of information

Elements of the program that were non-factors (relatively low performers – not related to overall satisfaction)

  • information being helpful in your own decisions
  • information being easy to understand
  • relevance of the examples

Elements of the program that were expected factors (relatively high performers – not related to overall satisfaction)

  • accuracy of information (marginal – close to being a driver of overall satisfaction)


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